Where it goes, and how long it takes
No surprises at checkout and no vague windows. Delivery is free on every order above ₹999. Here is exactly what happens after you place one.
- Dispatch
- Within 24–48 hours Orders placed on Sundays and public holidays go out the next working day.
- Delivery in Kolkata
- 2–3 working days Counted from dispatch, not from the day you order.
- Rest of India
- 4–7 working days The Northeast, Kashmir and the island territories can take up to 10.
- Free delivery
- Above ₹999 Applies to the order value after any discount, across all of India.
- Below ₹999
- ₹69 flat One charge per order, however many jars are in it.
- Cash on delivery
- Available ₹49 handling fee, on serviceable pincodes only. Prepaid orders ship faster.
All timeframes are working days and start from dispatch. We do not currently ship outside India — enter your pincode at checkout to see what applies to your address.
After you order
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Straight away
An order confirmation reaches your email and phone. If it does not, check your spam folder before assuming the order failed.
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Within a day
We pack it by hand in Kolkata — right-sized box, paper filler, no second decorative carton around the first one.
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On dispatch
You get a tracking link by email and SMS. It goes live when the courier first scans the parcel, so give it a few hours to start updating.
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On the day
The courier calls before delivery. Two failed attempts and the parcel starts its way back to us, so do answer the unknown number.
The four things people ask
My tracking has not moved in two days.
Usually the parcel is moving and the scan is not. If it has been still for more than three working days, write to us with your order number and we will chase the courier ourselves.
I entered the wrong address.
Tell us within a few hours of ordering and we can almost always fix it. Once it is dispatched the address sits with the courier, and we can request a change but not guarantee one.
The parcel arrived damaged or leaking.
Photograph it before opening anything further, including the outer box, and send the photos with your order number the same day. We will replace it.
Can I change or cancel my order?
Yes, until it is dispatched. After that it becomes a return — see our returns and refunds policy.
Still unsure about something? Write to care@11roots.in with your order number and we will reply within one working day.